FAQs

Yes, our dedicated team is on call 24 hours a day, 365 days a year. We recognize that emergencies don't adhere to a schedule, so we're always prepared to respond when you need us most.

We aim to be at your location within a few hours of receiving your call. Our rapid response is essential for minimizing damage and initiating the restoration process as quickly as possible.

Indeed, we work directly with most insurance providers. Our team will assist you by providing the necessary documentation, photographs, and estimates to help streamline your claims process.

Your first step should be to contact us immediately. If it's safe, turn off the water source and electricity in affected areas. Try to move valuable items to a dry location if possible. Once these initial steps are taken, our team will take over the restoration process.

Yes, mold can begin to develop within 24 to 48 hours if water isn't properly extracted and dried. This is why swift drying and remediation are crucial in preventing mold growth.

We utilize advanced cleaning techniques, air purification systems, and specialized deodorization methods to eliminate smoke odors and restore the air quality in your property.

It's often not safe to remain in your home after fire or smoke damage. These events can leave harmful toxins, soot residue, and potential structural damage. Our team will perform a thorough assessment to determine when it's safe for you to return to your property.

Common signs of mold include persistent musty odors, visible dark spots on surfaces, or an increase in allergy-like symptoms. We offer professional inspections to confirm the presence of mold in your home.

Our mold removal process involves isolating the affected area, removing contaminated materials, thoroughly cleaning surfaces with antimicrobial solutions, and using HEPA air filtration to eliminate airborne mold spores.

The duration of the restoration process varies depending on the extent of the damage. Minor restorations may be completed in a few days, while more extensive projects can take several weeks. We provide a detailed timeline after our initial inspection.